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REFUND POLICY
A Legal Disclaimer
Refund Policy Disclaimer
Desi Drip ("we," "us," or "our") reserves the right to modify or cancel our Refund Policy at any time without prior notice.
Governing Law
Our Refund Policy shall be governed by and construed in accordance with the laws of India, without giving effect to any principles of conflicts of law.
Limitation of Liability
In no event will we be liable for any damages, including but not limited to incidental, consequential, or punitive damages, arising out of our Refund Policy.
Entire Agreement
Our Refund Policy constitutes the entire agreement between you and us regarding refunds and replaces all prior or contemporaneous agreements or understandings.
Changes to Refund Policy
We reserve the right to modify our Refund Policy at any time. Your continued use of our website or services following any changes to our Refund Policy will constitute your acceptance of such changes.
Refund Policy - The Basics
At Desi Drip, we want to ensure that you're completely satisfied with your purchase. If for any reason you're not delighted with your order, we're happy to provide a refund or exchange.
Return and Refund Eligibility
To be eligible for a return or refund, please ensure that:
1. The item is in its original condition, with all tags attached.
2. The item is returned within 15 days of delivery.
3. The item is not damaged or altered in any way.
What to Include in the Refund Policy
Refund Process
To initiate a refund, please follow these steps:
1. Contact our customer service team via email ([insert email]) or phone ([insert phone number]) within 15 days of delivery.
2. Provide your order number, reason for return, and whether you'd like a refund or exchange.
3. Our team will respond with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
Refund Timeline
Refunds will be processed within 5-7 business days of receiving the returned item(s). You will receive an email notification once your refund has been processed.
Refund Methods
Refunds will be issued in the original payment method.
Exchange Policy
If you'd like to exchange an item, please follow the same return process as above. Our team will assist you in exchanging the item for a different size, color, or style.
Exceptions
The following items are not eligible for returns or exchanges:
- Final sale items
- Customized or personalized items
- Items damaged or altered by the customer